White Papers

Vulnerability Intelligence Report

In this report, we provide an overview of current vulnerability disclosure trends and insights into real-world vulnerability demographics in enterprise environments. We analyze vulnerability prevalence in the wild, based on the number of affected enterprises, to highlight vulnerabilities that security practitioners...

Sponsored by IBM

State of the Authentication Landscape

Is it realistic to think the end of our dependency on traditional user names and passwords is in sight? While user names and passwords may not be phased out in the near-term, eventually there will not be online services that have anything of value that don't offer multiple types of two-factor authentication....

Sponsored by IBM

Fraud Detection: Customer Experience Takes Precedence

Business cases for fraud prevention technologies have typically been based on savings related to fraud management and compliance costs. While these factors may remain of interest, the impact on the customer experience and related operational costs must take precedence. Download this white paper and learn how to...

Fraud In The Contact Center And Digital Channels - Strategies For Balancing Detection And Prevention With CX

While organizations have taken countless measures to strengthen the security of their online resources, criminals have begun to eye a far more appealing and lucrative target: the contact center. It's what Gartner calls "an epicenter of vulnerability." From hard-dollar losses and added overhead to combat the...

Sponsored by IBM

Building a Seamless Experience for Insurance Customers

By establishing a trusted digital relationship with users, insurers can enable legitimate consumers to apply for new policies and legitimate providers and insurance professionals to log in to their accounts without onerous authentication requirements, while requiring users identified as high risk to fulfill additional...

Sponsored by IBM

Accelerating Growth and Digital Adoption with Seamless Identity Trust

To deliver a better, frictionless experience, organizations should consider real-time, multilayered, omnichannel identity trust assessments that analyze a wide variety of intelligence - including network, device, environment, behavioral and global intelligence.

Don't Let The Contact Center Be Your 'Achilles Heel' of Fraud Prevention

By 2020, 75% of omni-channel customer-facing organizations will sustain a targeted, cross-channel fraud attack with the contact center as the primary point of compromise.* Read "Don't Let the Contact Center Be Your 'Achilles Heel' of Fraud Prevention" to learn why Gartner believes the technologies and techniques...

Quantifying The Attacker's First-Mover Advantage

This research report examines the difference in time between when a public exploit for a vulnerability is published and when users actively assess it. These two events represent the first move the attacker and defender make. The premise of this paper is that this delta is an indicative metric in determining Cyber...

Overcoming Payment Declines: Fighting the $340B Problem

In 2019, an estimated 10% of the dollar value that reaches online checkout will fail payment authorization, resulting in approximately $340 billion worth of potential eCommerce revenue going unrealized. An estimated 70% of these orders are placed by legitimate customers who can afford the purchase. ...

Financial Services: 10 Tips to Managing Social Media Compliance

Brand trust and customer engagement have always been the lifeblood of financial institutions (FIs). Today, they're more critical than ever as FIs expand customer engagement to new digital channels like social media. The mission of financial services firms hasn't changed. But their risks have. FIs must now comply with...

Guide to Global Digital Communications Compliance for Regulated Industries

Financial services, pharmaceuticals, healthcare, and energy are some of today's most regulated industries. And their compliance risks have only grown as modern business evolves. Your people work in more places, in more ways, across more channels. And you must comply with new rules that govern email, the web, social...

Sponsored by WhiteSource

The State of Open Source Vulnerabilities Management

Open source usage has become a mainstream practice - it's impossible to keep up with today's pace of software production without it.

Sponsored by WhiteSource

The Complete Guide on Open Source Security

The ins and outs of open source security all in one comprehensive guide.

Sponsored by WhiteSource

A Hindsight Look at The Equifax Breach

In September 7th, 2017 Equifax announced a data breach which exposed financial and personal data of 44% of the U.S. population, as well as numerous individuals in the United Kingdom and Canada. Read this white paper in order to understand and learn: The root cause of this breach; How detection and remediation of...