TD BankNorth Warns Customers of Phishing Attempt

Bogus Emails Could Infect Computers; Steal Information
TD BankNorth Warns Customers of Phishing Attempt
Less than a month after TD BankNorth customers in New Hampshire were alerted by the bank that their Visa debit or credit cards may have been compromised (See: Hannaford Data Breach: TD BankNorth Cards Compromised) comes news of a phishing email scam against the bank's customers. The bank, headquartered in Portland, ME, has $119 billion in assets and 1,100 locations on the east coast.

TD BankNorth is warning customers about an email scam that could infect computers. The email messages say the notes are from TD BankNorth's President and Chief Executive Officer Bharat Masrani. The email asks for personal information. The bank says clicking on a link in the note probably infects a customer's computer with a program that sends their information to the hacker.

Jennifer Carlson, spokesperson for TD BankNorth, says the bank has "no way of knowing for sure how many customers received the email, since it wasn't sent by us."

Carlson also notes that the bank does not know yet where the emails were sent from, "But we are aware of the scam and are working with law enforcement agencies to investigate and shut it down."

The bank posted an alert on its web site home page on June 4 after reporting the emails to law enforcement agencies. The bank declined to say whether customer information or money were taken as a result of people responding to the phishing email.

Carlson says TD BankNorth advises recipients of this email to not follow instructions or take any action as requested in the email. "Instead report suspicious emails to our Phishing and ID Theft Hotline," Carlson says. The bank's hotline for anyone who receives one of these emails to call: 1-800-893-8554.

TD Banknorth is headquartered in Portland, Maine, and owned by TD Bank Financial Group of Toronto, Canada. Following TD Bank Financial Group's acquisition of Commerce Bancorp Inc. in March, it was announced that operations of TD Banknorth and Commerce Bank will be combined under the brand name TD Commerce Bank. Today, TD Banknorth and Commerce Bank have over $119 billion in assets under management, operating nearly 1,100 locations from Maine to Florida.

About the Author

Linda McGlasson

Linda McGlasson

Managing Editor

Linda McGlasson is a seasoned writer and editor with 20 years of experience in writing for corporations, business publications and newspapers. She has worked in the Financial Services industry for more than 12 years. Most recently Linda headed information security awareness and training and the Computer Incident Response Team for Securities Industry Automation Corporation (SIAC), a subsidiary of the NYSE Group (NYX). As part of her role she developed infosec policy, developed new awareness testing and led the company's incident response team. In the last two years she's been involved with the Financial Services Information Sharing Analysis Center (FS-ISAC), editing its quarterly member newsletter and identifying speakers for member meetings.

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